Refund & returns policy 关于退款退货

Please note that refunds or returns will not be accepted for issues that are not caused by our shop.

If you receive an item that is damaged, missing, or has any other issue, please contact us first before taking any action. We will assist you in resolving the issue.

If the issue is confirmed to be caused by our shop, we will arrange a refund for you. Any applicable return or shipping costs will be covered by our shop.

Thank you for your understanding and cooperation.

若问题并非由本店造成，本店将不接受退款或退换货申请。

如果您收到的商品有损坏、缺少商品或其他问题，请先联系我们，不要自行处理，我们会协助您解决问题。

若确认问题属于本店责任，本店将为您安排退款，相关退货或运费将由本店承担。

感谢您的理解与配合。