Shipping policy 配送政策

1. Order Processing

Orders will usually be processed within 1–2 working days after payment is confirmed.

For pre-order items, please refer to the estimated processing time stated on the product page. Pre-order items may take longer to ship.

2. Shipping

We currently provide delivery within Malaysia through available courier services.

Shipping fees will be calculated or stated during checkout, depending on the delivery location and parcel size.

3. Delivery Time

Estimated delivery time may vary depending on the courier, destination and other circumstances.

Once your parcel has been shipped, you will receive the tracking information when available.

4. Incorrect Address or Information

Please make sure your name, phone number and delivery address are correct before placing your order.

If you notice any mistake, please contact us as soon as possible.

Once the parcel has been shipped, we are unable to change the delivery information. The customer will need to contact the courier directly.

5. Delayed or Lost Parcels

Delivery delays may occur due to weather, public holidays, courier issues or other circumstances beyond our control.

If your parcel is delayed or appears to be lost, please contact us first and we will assist you in contacting the courier.

Thank you for your understanding and support.

幸运 会尽力尽快处理及寄出您的订单。

1. 订单处理

付款确认后，订单通常会在 1–2 个工作日内进行处理及发货。

如果是 Pre-Order（预购）商品，请以商品页面所注明的预计处理时间为准。预购商品可能需要较长时间才能发货。

2. 配送

目前我们提供马来西亚境内配送，并使用可用的快递服务寄送订单。

运费将根据收货地区及包裹大小，在结账时计算或显示。

3. 配送时间

实际配送时间会根据快递公司、收货地区及其他情况而有所不同。

订单发货后，如有提供物流单号，我们会将相关物流资料提供给顾客。

4. 地址或资料填写错误

下单前请确认姓名、电话号码及收货地址填写正确。

如果发现资料填写错误，请尽快联系我们。

如果包裹已经发货，我们将无法更改收货资料，顾客需要自行联系相关快递公司处理。

5. 包裹延误或遗失

由于天气、公共假期、快递公司或其他不可控因素，包裹可能会出现配送延误。

如果您的包裹出现延误或疑似遗失，请先联系我们，我们会协助您与快递公司进行查询。

感谢您的理解与支持。